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4 Ways to Monitor the Voice Quality of Your VoIP Network

Technology
Monitoring the voice quality of your voice over IP (VoIP) network may seem like a tedious but necessary job. How you measure your voice quality can mean the difference between choppy or dropped calls and seamless voice quality with little to no downtime. Poor quality can result from not keeping track of the voice quality of calls going over your VoIP network. This article offers a few monitoring suggestions that may help. Try a Third-Party Software Solution Depending on the software you use, you may be able to find a compatible third-party VoIP and network quality monitoring software solution. These solutions simplify call-quality monitoring by searching through call details to find issues with specific lines or ports. This type of monitoring includes latency, packet loss, and jitter. Voice-monitoring tools are…
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7 Ways to Ensure Your Data Center is Ready for VoIP, UC, and IoT

Technology
No doubt you have read many articles about getting your network ready for voice over IP (VoIP) and unified communications (UC), but you’ve probably read few, if any, about getting your data center ready. Regardless, whether you have a more recently built data center or one built 10 years ago, it’s time to look at the fast-arriving Internet of Things (IoT) in addition to your VoIP/UC service. A common way to define IT markets is to break them into three segments and look at ways for each segment to be ready for this next phase of data center readiness: • Small and medium-sized businesses • Large enterprises • Cloud or hosted service providers Gartner analysts predict 26 billion IoT devices will be online by 2020, and other experts project as…
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What Does Cloud VoIP-UC Consolidation Mean to Your Phone System?

Technology
Regardless of whether you’re an end user or a reseller of cloud voip, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. Industry experts say that consolidation is growing at a rapid pace, from approximately $35 billion in 2015 to approximately $95 billion by 2023. To achieve these lofty projections, there will be a significant change in the landscape. This shift in the market may affect your VoIP/UC system—and your business—in several ways: • Cloud. Cloud. Cloud. On-premises private branch exchange (PBX), UC, and VoIP companies will wither without rich cloud-based solutions. They need great, integrated cloud solutions to grow, driving the market shift. • The larger VoIP and UC companies will continue to acquire smaller cloud and…
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5 steps to ensure success when migrating unified communications to the cloud

Technology
Success-Migration according to Gartner, “the UC-as-a-Service market as a whole is transitioning from the ‘early adopter phase’ to the ‘early mainstream phase’ for enterprise delivery.” Even those enterprises once reluctant to move to the cloud are gazing upward and putting small groups of users into the cloud. And yet many IT teams are still concerned about the risks of transitioning to the cloud and worried about maintaining the quality of the UC experience. This is understandable. When you’re migrating to a cloud solution for unified communications, not only do you have to worry about the performance of your own internal network, you also have to worry about that unknown network—namely, the Internet service provider’s network and the public Internet—which sits between you and your cloud vendor’s UC service. It’s hard…
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Voice over LTE ‘gaining momentum globally

Technology
Legacy, circuit-switched mobile voice networks could eventually disappear if Voice LTE (VoLTE) continues its momentum. A recently published report from Signals and Systems Telecom (SNS Research) says VoLTE service revenue will grow at a Compound Annual Growth Rate (CAGR) of 36% between 2015 and 2020. CAGRs are mean growth rates over a specified period of time longer than one year. And the report says that VoLTE services will account for nearly $120 billion in annual service revenue by 2020. Global mobile service revenue is projected to be $1.137 billion in 2015, according to numbers published by statistics portal Statista. AT&T, T-Mobile, and Verizon are among the Mobile Network Operators (MNOs) that are actively launching networks using the data architecture, LTE-based voice tech in the U.S. The technology VoLTE places voice…
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VoIP Answers the Call

Technology
Following the invention of the telephone, landlines had a monopoly on the technology for over a century. Cell phones obviously changed things, but this didn’t alter the need for companies to have landline systems for business purposes. With the advent of voice over internet protocol (VoIP), though, this is no longer the case. Businesses are constantly switching over to VoIP, and there are a variety of reasons behind this. Easier to Scale, Regardless of Direction Between 2008 and 2013, the percentage of businesses utilizing VoIP technology jumped from 3.2 to 15.4 percent. This tremendous growth undoubtedly had something to do with the realization that VoIP telephony networks could be scaled up or back at a minuscule cost – especially compared to upgrade or downgrade costs of legacy phone systems. With…
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Voip-Pal sues Apple, others over purchased E-911, routing VOIP patents

Technology
Current NPE has assembled VOIP ‘Dream Team’ of experts for litigation Current non-practicing entity, and the holder of defunct Digifonica’s patent portfolio, Voip-Pal has filed patent infringment lawsuits against Apple, Verizon, and AT&T over an assortment of law enforcement surveillance, emergency calling, and VOIP routing patents. The suits, filed in the Federal District Court in Las Vegas, are seeking over $7 billion dollars in royalty payments from the three companies.Voip-Pal is a publicly-traded company, incorporated in Nevada in 2006, which acquired Digifonica International Limited in 2013. The company notes that Digifonica “designed, built and tested super-nodes and nodes in Canada, England, and Norway, spending more than $17 million on development and execution in the process” and offered a “white-label VoIP service for a number of businesses to customize and run…
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If you’ve got a VoIP phone, you should know about this eavesdropping exploit

Technology
If you use a VoIP phone, be warned that it could have a glaring vulnerability which could potentially allow hackers to spy on you and easily carry out other nefarious tricks – at least if you’ve never touched the thing since it was set up, and the device still uses a default password. This news comes from a security consultant by the name of Paul Moore, who wrote about the issue at length in a post (spotted by IT Pro) entitled ‘PwnPhone: Default passwords allow covert surveillance’. Moore observed that personnel installing VoIP hardware usually use the default password when first setting up the device as it will do “for now”, but generally speaking, they then move onto the next installation never to return. And the default configuration really isn’t…
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5 Annoying Customer Service Issues Solved by VoIP

Technology
If your company’s goals include improving your customer experience, an upgrade in your business communications tools may be in order. In competitive markets, providing exceptional customer service is necessary to remain competitive. If your phone system is resulting in lengthy hold times, misrouted calls or other issues, your customers may feel that your service efforts are more annoying than effective. Avoxi reports that 70 percent of business callers are placed on hold, and that 68 percent of customers who switch to a competitor make the change due to inferior phone treatment. Voice-over-IP (VoIP) telephone services have the potential to streamline your phone system, save costs and drastically improve your customer satisfaction rates. Here are five ways VoIP features can solve annoying customer service issues.   1. Lengthy Phone Trees Seventy-nine…
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VoIP for Call Centers: It’s Not as Nutty as it Sounds

Technology
Customer service is a critical focus for brands worldwide. Walker predicts that by 2020, the quality of client services will matter more than price as a key “brand differentiator.” Organizations that invest in providing a superior customer experience can achieve 10-15 percent higher revenue and 20 percent higher satisfaction rates, according to McKinsey. Contact centers can play a central role in quality of customer service, and selecting the right technologies is crucial to powering a call center that yields high customer satisfaction rates. While call center telephony has never been simple, increased competition among brands to provide the most cutting-edge client services has led to an increase in available features for contact centers. Switching to voice over IP (VoIP) telephone services can allow brands cost savings and access to cutting-edge…
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